Priorities Survey for Online Learning (2015)

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Post University Exceeds National Averages for Online Learner Student Satisfaction

More great news! According to the 2015 Noel-Levitz Priorities Survey for Online Learners (PSOL), for the fourth year in the row, Post University students are more satisfied on nearly every one of the standard survey items compared to the national averages for online learners attending other institutions.

The PSOL survey allows Post University to examine the priorities and satisfaction of our online students as a unique group of distance learners.

Institutional Summary
Three important institutional metrics were captured in the PSOL:

  • So far, how has your college experience met your expectations?

  • Rate your overall satisfaction with your experience here thus far.

  • All in all, if you had to do it over, would you enroll here again?

Post University scored at/higher than the national average on all three of these very important metrics!

So far, how has your college experience met your expectations? 

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Rate your overall satisfaction with your experience thus far.

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All in all, if you had to do it over, would you enroll here again?

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Actually, Post University students are more satisfied on 24 of the 26 standard survey items (92%) compared to online students from other institutions.  Survey items where Post University stood out when compared to national averages include, but are not limited to:  

  • The quality of online instruction is excellent.

  • Registration for online courses is convenient.

  • Adequate financial aid is available.

  • Instructional materials are appropriate for program content.

  • Faculty provide timely feedback about student progress.

  • Adequate online library resources are provided.

  • Tuition paid is a worthwhile investment.

  • There are sufficient offerings within my program of study.

  • My program advisor is accessible by telephone and e-mail.

Survey questions were scored on a scale of 1 through 7, with 7 being the highest score.


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It’s important to note that in general items that appear in the ‘higher satisfaction’ category frequently appear in the ‘high importance’ category.  This suggests that Post University understands our students’ expectations and has put the necessary people, processes and procedures in place to serve them well when compared to other universities.

Institutional Strengths
The Noel-Levitz report publishes those attributes they consider institutional strengths, which are those attributes that fall above the median score on importance and in the top quartile for satisfaction.
Strengths

  • I am gaining valuable knowledge and skills that will help me in my career.

  • Instructional materials are appropriate for program content.

  • Registration for online courses is convenient. 

  • Blackboard is available whenever I need it.

Institutional Challenges
Although our scores are slightly below the national average on billing and payment procedures, and technical assistance, we have already taken steps to address these areas.  We have recently restructured our financial aid support services so that students are getting their financial aid award information as quickly as possible.  We have also implemented an Online Payment Gateway system that allows students to manage their student accounts and pay their bills entirely online.  Technical assistance is available 24/7/365.

Download the complete Post University 2015 PSOL results and read more about our strengths and challenges, Priorities Survey for Online Learners 2015.

You also can view or download the results from the 2012, 2013, and 2014 Priorities Survey for Online Learners.