In September 2015, all online students enrolled at Post University received an email invitation to complete online the Noel-Levitz Priorities Survey for Online Learners. The purpose of the survey was to obtain an objective measure of student satisfaction, evaluate Post University’s services by department, and compare how well Post is doing when compared to national averages on student satisfaction. This survey assesses the specific needs and priorities of online students. It attempts to measure performance among the various departments or areas of the university, including financial aid, enrollment services, instructional services, academic services, and academic advising.
In addition to the standard battery of questions required for component scores, the survey provides room for custom questions, which were first added during the 2012 survey year. The custom questions were developed in consultation with institutional stakeholders and for 2015 were focused on career services, tuition planning services, academic and academic support services, and IT services.
The survey was fielded between September 4, 2015 and September 28, 2015. The Priorities Survey for Online Learners (PSOL) resulted in 1616 surveys or a 24% response rate. Included in the official report provided by Noel-Levitz are the difference of means or T-test on satisfaction scores, and a comparison of Post University student satisfaction with the national population of students who completed the survey.