Post University Exceeds National Averages for Online Learner Student Satisfaction
More great news! According to the 2013 Noel-Levitz Priorities Survey for Online Learners (PSOL), Post University students are more satisfied on nearly every one of the standard survey items compared to the national averages for online learners attending other institutions.
The PSOL survey allows Post University to examine the priorities and satisfaction of our online students as a unique group of distance learners.
Three important institutional metrics were captured in the PSOL:
So far, how has your college experience met your expectations?
Rate your overall satisfaction with your experience here thus far.
All in all, if you had to do it over, would you enroll here again?
Post University scores higher than or the same as the national average on all three of these very important metrics.
Actually, Post University students are more satisfied on 52 of the 54 standard survey items (96%) compared to online students from other institutions. Survey items where Post University stood out when compared to national averages include, but are not limited to:
The quality of online instruction is excellent.
Students are satisfied with the instructor-student interaction in the classroom.
Students find the classroom materials engaging and helpful.
Students find our resources and services valuable, easy-to-use and offer flexible hours.
It’s important to note that in general items that appear in the ‘higher satisfaction’ category frequently appear in the ‘high importance’ category. This suggests that Post University understands our students’ expectations and has put the necessary people, processes and procedures in place to serve them well when compared to other universities.
The Noel-Levitz report publishes those attributes they consider institutional strengths, which are those attributes that fall above the median score on importance and in the top quartile for satisfaction.
Instructional materials are appropriate for program content.
Registration for online courses is convenient.
Student assignments are clearly defined in the syllabus.
Although our scores are slightly below the national average on the availability of financial aid information and the ability to pay bills online, we have already taken steps to address these areas. We have recently restructured our financial aid support services so that students are getting their financial aid award information as quickly as possible. We have also implemented an Online Payment Gateway system that allows students to manage their student accounts and pay their bills entirely online.
According to Noel-Levitz, institutional challenges are characterized as those areas where the institution falls above the median value on importance and in the bottom 25% on satisfaction.
Download the complete Post University 2013 PSOL results and read more about our strengths and challenges, 2013 Noel-Levitz Priorities Survey for Online Learners (PSOL)