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Ruffalo Noel Levitz Surveys of Student Satisfaction

Priorities Survey for Online Learning (PSOL) and Student Satisfaction Inventory (SSI) 2018

The Ruffalo Noel Levitz surveys, Priorities Survey for Online Learning (PSOL) and Student Satisfaction Inventory (SSI), enables Post University to examine the satisfaction of students across both online (PSOL) and main campus (SSI). Using this information, the University can address issues that are important to students in various areas.

Results obtained through both surveys have provided indication that, in many areas, students have a higher satisfaction with their Post University experience compared to students at benchmarked institutions.

Institutional Summary

Three important institutional metrics were captured in both the PSOL and SSI surveys:

  • So far, how has your college experience met your expectations?
  • Rate your overall satisfaction with your experience here thus far.
  • All in all, if you had to do it over, would you enroll here again?

In addition to these summary metrics, Post University satisfaction exceeds the national averages, but is not limited to, the following survey items:

PSOLSSI
  • The quality of online instruction is excellent.
  • Student assignments are clearly defined in the syllabus.
  • I am aware of whom to contact for questions about programs and services.
  • Faculty are responsive to student needs.
  • Instructional materials are appropriate for program content.
  • Program requirements are clear and reasonable.
  • There are sufficient offerings within my program of study.
  • My program advisor is accessible by telephone and e-mail.
  • Adequate online library resources are provided.
  • Financial aid counselors are helpful.
  • Adequate financial aid is available for most students.
  • I am able to register for classes I need with few conflicts.
  • Males and females have equal opportunities to participate in intercollegiate athletics.
  • Counseling staff care about students as individuals.
  • Student disciplinary procedures are fair.

The following sample charts show the degree to which Post University’s students compare to the national average of learners responding to the survey.

It is important to note that, in general, the items noted above are in the “higher satisfaction” category and are also frequently noted as being of “high importance” by students. This suggests that Post University continues to focus on areas that students expect and the appropriate resources, such as, people, processes, and procedures are in place to serve students well.

Institutional Strengths

Both Ruffalo Noel Levitz reports (PSOL and SSI) publish attributes considered to be institutional strengths. These attributes fall above the median scores on importance and in the top quartile for satisfaction.

PSOLSSI
  • Post University-specific questions
    • Blackboard is available whenever I need it.
    • I am gaining valuable knowledge and skills that will help me in my career.
    • Academic support services are accessible and easy to use.
  • Standard PSOL questions
    • Registration for online courses is convenient.
    • My program advisor is accessible by telephone and e-mail.
    • Adequate online library resources are provided
    • Instructional materials are appropriate for program content.
  • Post University-specific questions
    • Blackboard is available whenever I need it.
    • I am gaining valuable knowledge and skills that will help me in my career.
    • Academic support services are accessible and easy to use.
  • Standard SSI questions
    • Registration for online courses is convenient.
    • My program advisor is accessible by telephone and e-mail.
    • Adequate online library resources are provided
    • Instructional materials are appropriate for program content.

Institutional Challenges

As with institutional strengths, both Ruffalo Noel Levitz reports (PSOL and SSI) publish attributes considered to be institutional challenges. These following attributes fall below the median scores on importance and in the bottom quartile for satisfaction.

PSOLSSI
  • Standard PSOL questions
    • Faculty are responsive to student needs.
    • This institution responds quickly when I request information.
  • Standard SSI questions
    • Adequate financial aid is available for most students.
    • The instruction in my major field is excellent.
    • The content of the courses within my major is valuable.
    • The campus is safe and secure for all students.
    • The quality of instruction I receive in most of my classes is excellent.
    • Security staff respond quickly in emergencies.
    • Financial aid awards are announced to students in time to be helpful in college planning.
    • Tuition paid is a worthwhile investment.
    • There is a commitment to academic excellence on this campus.
    • Living conditions in the residence halls are comfortable (adequate space, lighting, heat, air, etc.)

As a part of continuous improvement efforts Post University has put measures in place to address each of these challenges. To address student’s faculty concerns an updated faculty evaluation processes was put I place to encourage instructional quality. To address institutional response concerns additional communication avenues have been enhanced. For example, strong presence and communication have been added to the Post University Online Student Lounge group on Facebook. Next steps will be to monitor these challenges in upcoming survey results to ensure that improvement strategies are influencing student concerns.

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Past results from the Ruffalo Noel Levitz surveys for both our online and main campus learners can be found below:

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