Student Complaints

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Post University takes pride in providing a high quality education and exceptional student support.  We also understand that students may be concerned about decisions or outcomes, and may seek a means to get these concerns resolved.  Students are welcomed and encouraged to bring all complaints or grievances to the attention of the Administration.  Please follow these procedures when filing a complaint.

First
Many complaints or grievances can be addressed and resolved through an open and honest conversation.  Students with a complaint are welcomed and encouraged to request an individual conference with their instructor or any staff member to discuss their concern.

Second
If a satisfactory resolution is not reached, students can follow one of the following appropriate procedures.

For  concerns  regarding  academic  dismissal, academic  or  financial  petitions,  or  grade  appeals,  students are referred to the below information and instructions on how to file a formal grievance, complaint, or appeal. 

OR

Seek  guidance from  the Director or Dean  who  oversees the  Department or School in  which the concern originated.  See the below list of Departments and contact information.

Third
If the student is not satisfied with the resolution provided by the Director or Dean, the concern should be addressed in writing Provost or the Vice President who will address the concern promptly and may request to meet or speak by phone with the student.  They will communicate the final decision to all concerned.

Provost (all concerns related to Academics):  Dr. Elizabeth Johnson (lgaj@post.edu)

Vice President (all other concerns): Mark Chesney (pjennings@post.edu)

Complaints relative to Post University activities or personnel should first be resolved with Student Complaint Procedure as described above.  If the complaint is not answered to the student's satisfaction, the student should send a written complaint to the Chief Operating Officer (COO) (Mkochera@post.edu), who will review the documentation and make a decision within seven (7) business days.

If after following the procedures above, the student feels the complaint or concern has not been adequately addressed, the student may contact the State of Connecticut Office of Higher Education. A student wishing to contact the State of Connecticut Office of Higher Education is referred to the following site for instructions on filing a complaint: https://www.ctohe.org/studentcomplaints.shtml.

A student may also contact the New England Commission on Higher Education using the following information.
3 Burlington Woods Drive, Suite 100
Burlington, MA 01803-4512
781.425.7785 
E-Mail:  cihe@neasc.org


The following University departments are here to help you resolve any issues you may have while attending Post University.

  Academic Affairs Admissions
 
 
 



Disability Services

Financial Aid

Information Technology

International Student Services

Internships/Career Services

Office of the Registrar

Military Student Complaints
 
State-by-State Complaint Process

 

 
 
 
 
 
 
 



 

Academic Affairs

The Academic Affairs Office is responsible for academic programs and academic support services.  Students are encouraged to address specific concerns by contacting the appropriate area within Academic Affairs, as follows: Academic Advising, Academic Dismissal and Suspension Appeals, Course Offerings, General Issues Regarding Academics and Classrooms, Grade Appeals, Graduate Programs, Honors Program, Honors Society, Teaching Staff, and Tutoring Services.

Academic Advising

Main Campus students should contact advising@post.edu or 203.596.4539

Online or Evening & Weekend Accelerated Degree Program students should contact asc@post.edu or 800.345.2562 ext. 2508 or 203.591.7101.

Academic Dismissal

The following instructions are intended for ALL students who would like to appeal their academic dismissal.

You must appeal your dismissal letter by emailing a Word or PDF document to the Academic Appeal Committee to Appeals@Post.edu

Email:    
Academic Appeal Committee/Stephanie Caban
appeals@post.edu

Directions for writing the appeal letter:
You must appeal your dismissal letter by emailing a Word or PDF document to the Academic Appeal Committee to Appeals@Post.edu.  Appeals without letters will not be considered. Correct grammar, spelling, and punctuation are required.  When preparing your letter keep in mind that you are requesting that Post University make an exception in academic policy for you.

1st paragraph: Explain the mitigating circumstances that led to your dismissal from Post.  Examples of mitigating circumstances include death in the immediate family, student hospitalization, documented medical problems and other documented emergencies (medical documentation/death certificates, etc. should be attached to your appeal letter).  Work schedule conflicts, failure to attend classes and minor illness (i.e. a cold) are NOT mitigating circumstances.

2nd paragraph: Describe, in detail, what you have done and will do to improve this situation.  You must illustrate, giving specific examples, that you have resolved the circumstances that led to your dismissal.

3rd paragraph: Identify why you hope to come back to school and what your education means to you.

Academic and/or Financial Petitions

The following instructions are intended for students who would like to petition for academic and/or financial relief due to extenuating circumstances.  The extenuating circumstances must be able to prove inability to participate in online coursework.

The petition form, and accompanying documentation, should be submitted to the Petitions Committee which meets every other week.

Course Withdrawal Petition Form

Mail:
Post University
Post University Petitions Committee
800 Country Club Road
Waterbury, CT  06708

Email: postadppetitions@post.edu    
Attention: Post ADP Petitions Committee
203.841.1167

Course Offerings

Stephanie Caban
scaban@post.edu
203.596.6024

Provost 
Dr. Elizabeth Johnson, PhD.
ejohnson@post.edu
203.596.8598

General Complaints Regarding Academics, Classrooms

General complaints regarding academics and Post University classrooms should be
directed to:

Office of Academic Affairs
Stephanie Caban
scaban@post.edu
203.596.6024

Issues specific to your major should be addressed to the Dean of your school, as follows.  

Provost
Dr. Elizabeth Johnson, PhD.
ejohnson@post.edu
203.596.8598


Dean of the School of Arts & Sciences
Dylan Clyne, Ph.D.
DClyne@post.edu
203.596.4605

Dean of the John P. Burke School of Public Service and Education
James Whitley, J.D.
jwhitley@post.edu
203.591.5662

Dean of The Malcolm Baldrige School of Business
Jeremi Bauer, D.B.A.
jbauer@post.edu
203.596.8359

Grade Appeals Process

Informal Appeal of Grade:  If a student has a question or complaint about a final course grade, the student should first try to work out the issue with the instructor on an informal basis.

Should the instructor agree to a change of grade, please notify the Registrar of the change via Post University email. 

Step 1 of Appeal: If not satisfied, the student can appeal the final course grade by notifying the instructor of the question/grievance IN WRITING, using the APPEAL FORM, via student’s Post University e-mail address, within fifteen (15) calendar days of the end of the semester or MOD. Supporting documentation must be included at this time. Please send a copy to the Academic Program Manager (APM) in charge of the program, or the appropriate Dean, if the Program does not have an APM.

DOWNLOAD APPEAL FORM 

If the instructor is also the APM, send the appeal as outlined above.
For APM contact information, please contact your Academic Advisor or the Academic Affairs Office.

Step 2 of Appeal: The Instructor must respond to the student in writing, via Post University e-mail address, within fifteen (15) calendar days of receipt of the appeal.  This should also be accompanied by appropriate documentation to support the grade given.  A copy should be sent to the APM, in charge of the course in question, or the appropriate Dean, if the Program does not have an APM.

Should the instructor agree to a change of grade, please notify the Registrar of the change via Post University email. 

Step 3 of Appeal: If the matter is still not resolved, the student should appeal in writing, via Post University e-mail address, to the Academic Program Manager in charge of the course in question.  All supporting documentation, including any forms, etc., should be included.

If the APM is also the instructor or if there is no APM for the program, this step can be bypassed and the written appeal should be sent directly to the Dean (Step 5).
 
For Academic Program Manager contact information, please contact your Academic Advisor or the Academic Affairs Office. 

Step 4 of Appeal: Having reviewed all supporting material, including the justification by the instructor, the APM or appropriate Dean should respond to the student in writing, via Post University e-mail address, within fifteen (15) calendar days.

If the APM is also the instructor, or if there is no APM for the program, this step is omitted. 

Step 5 of Appeal:
  If the student is still not satisfied, then he/she should appeal in writing to the Dean of the school in which the course is housed.  Academic Program Managers should forward all supporting documentation, including notes from any meetings with said student or instructor, to the Dean for his/her review.  The Dean should respond in writing, via Post University e-mail address, to the student with his/her final decision within fifteen (15) calendar days of being notified by the Academic Program Manager.

Please notify the Registrar of the change via Post University email.

THE DECISION OF THE DEAN IS FINAL.

Graduate Program Complaints and Readmission Requests

Issues and requests should be directed to the Dean of the appropriate school, as follows.  

Dean of the School of Arts & Sciences
Dylan Clyne
DClyne@post.edu 
203.596.4605

Dean of the John P. Burke School of Public Service and Education
James Whitley, J.D.
jwhitley@post.edu
203.591.5662

Dean of The Malcolm Baldrige School of Business
Jeremi Bauer
jebauer@post.edu 
203.596.8359

Honors Program

Director of the Honors Program
Linda Kobylarz
lkobylarz@post.edu
203.591.7419

Honors Society

Administrative Assistant to the Office of Academic Affairs
Stephanie Caban
scaban@post.edu
203.596.6024

Teaching Staff

Complaints and/or grievances about specific instructors should be filed with the Office the Dean of the specific school under which a degree program is offered, or directly with the Office of the Provost. 

Dean of the School of Arts & Sciences
Dylan Clyne
DClyne@post.edu 
203.596.4605

Dean of the John P. Burke School of Public Service and Education
James Whitley, J.D.
jwhitley@post.edu
203.591.5662

Dean of The Malcolm Baldrige School of Business 
Jeremi Bauer
jebauer@post.edu 
203.596.8359

Tutoring Services

Stephanie Dionne, Director University Learning Center (ULC)
sdionne@post.edu 
203.596.4633

General issues that do not fit within the above categories can be addressed to:

Office of Academic Affairs
Stephanie Caban
scaban@post.edu
203.596.6024



Admissions

 

  • Main Campus Admissions issues should be directed to admissions@post.edu or 203.596.4555.

  • Online and Evening & Weekend Program Accelerated Degree Program Admissions issues should be directed to adpadmissions@post.edu or 800.345.2562.


Disability Services

Title IX and Disability Coordinator
Jennifer Labate
JLabate@Post.edu
203.596.6027

Financial Aid 

  • Main Campus students should contact the Financial Aid office at finaid@post.edu or 203.596.4527. 

  • Online and Evening & Weekend Accelerated Degree Program students should contact the Financial Aid office at postadpfinancialaid@Post.edu or 800.345.2562.

Information Technology

Any technology-related questions, concerns or complaints may be directed to IT at ict@post.edu or  203.591.5671.

International Student Services

admissions@post.edu or 203.596.4555

Internships/Career Services

Director of Career Services
careerdev@post.edu
203.596.4504

Office of the Registrar 

General questions or concerns may be addressed to the Registrar’s office via email to PostRegistrarsOffice@post.edu.  You also may call 800.345.2562, press 1 then press 5 to be connected with someone in the Registrar’s office.  

STATE-BY-STATE COMPLAINT PROCESS