PSOL Survey Methodology (2012)


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On July 16, 2012, 2,678 Post University online students received an email invitation to complete online the Noel-Levitz Priorities Survey for Online Learners (PSOL). The students invited to participate were enrolled between September 2011 and September 2012. The purpose of this survey was two-fold: (1) to obtain an objective measure of student satisfaction and evaluate Post University’s services by department and (2) to publicly post the results of the surveys on the Post University website.

The PSOL assesses the specific needs and priorities of online students. It attempts to measure performance among the various departments or areas of the university, including financial aid, enrollment services, instructional services, academic services, and academic advising.

In addition to the standard battery of questions required for component scores, the survey provided room for custom questions. These custom questions were developed in consultation with institutional stakeholders and were focused on the registrar’s office, career services, the learning/writing center, academic support services, IT services, and military/veteran support.

The survey was fielded between July 16, 2012 and August 6, 2012.  The Priorities Survey for Online Learners resulted in 344 (26% response rate) surveys for a margin of error of +/- 5.25%. Throughout the official reports provided by Noel-Levitz, they report a difference of means or T-test on satisfaction scores, comparing Post University’s with a national population of students who have completed the survey.