Financial Aid Advisor (Online/Remote)
Post University is currently accepting applications for the role of Financial Aid Advisor (online/remote).
Who We Are
Post University is a thriving organization with an unfolding, amazing success story centered on one mission – changing the lives of its students and associates. Our approach is simple, authentic, and unique. At Post University, each day begins and ends with demonstrations of behaviors that reflect our culture and way of life. Every day, our team of passionate professionals embraces a culture that celebrates bold ideas, supports individual growth, and puts our students at the heart of everything we do.
For more than 130 years, Post University has been dedicated to student success, serving thousands of learners across our online, main campus, undergraduate, and graduate programs. We value diverse experiences and perspectives and seek individuals who are passionate about contributing to a collaborative and student‑focused community.
Due to Post U-specific operational and administrative considerations, the position is not approved to be performed in Alaska, California, Hawaii, or New York. Candidates must be physically located and perform their work from an approved state.
Post University currently offers the option to work remotely in this position. Candidates must plug their equipment into their home router (a 50-foot Ethernet cable will be provided by Post). No wireless connections are supported. The home Internet minimum requirements are a download speed of 25 Mb, an upload speed of 15 Mb, and a ping rate of less than 60. Upload speed is essential for maintaining a consistent audio connection in the phone system. (Please use the link provided to test your home network speed www.speedtest.net.) Candidates whose home network speed does not meet the minimum requirements can independently contact their ISP to upgrade their service before their confirmed start date.
When working remotely, the candidate’s home network must meet the minimum required speed and follow the hardware connection settings determined by their provisioned equipment and department role. Additionally, candidates must have a reliable Internet connection and a designated and private home office or alternative workspace free from noise or distractions.
Pay: $45,000/annually; $21.64 hourly
Schedule: 40 hours per week. Candidates must be available to work schedules that may include evening and/or weekend hours, depending on operational needs. Various schedules are available based on business requirements. Occasional overtime may be available with prior manager approval and at the manager’s discretion.
POSITION SUMMARY:
The Financial Aid Advisor supports online learners through the tuition and financial aid process. This remote role is responsible for guiding students through payment options, collecting documentation, and ensuring compliance with federal and institutional policies. The ideal candidate will demonstrate exceptional customer service, problem-solving skills, and a commitment to student success and retention.
Essential Responsibilities:
- Advise students on tuition payment plans, financial aid options, and application procedures.
- Collaborate with internal departments (Admissions, Student Accounts, Registrar, Advising) to support student financial needs.
- In collaboration with the packaging specialist, collect and verify financial aid documentation to complete student files.
- Maintain accurate records and perform timely data entry in university systems.
- Counsel students with high balances or delinquent accounts to identify additional financing solutions.
- Respond promptly to student inquiries and follow up to ensure resolution.
- Participate in student registration and retention initiatives.
- Stay current with federal financial aid regulations and university policies.
- Attend training sessions and contribute to continuous improvement efforts.
- Maintain a minimum of 80% “ready time” on inbound phone queue.
Minimum Qualifications & Competencies:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Associate’s degree or equivalent experience.
- Possess a thorough understanding of Title IV funds, regulations, and eligibility requirements.
- Excellent phone, email, and face-to-face communication skills; maintains a positive attitude.
- Proven ability to work effectively with all members of the financial aid team to improve student experience.
- Excellent computer skills; able to use Microsoft Office products and university systems.
- Exceptional problem-solving skills and attention to detail
- Energetic and goal-oriented; strong interest in working in a fast-paced environment that requires multitasking.
- Additional information (if applicable):
- Must be in good standing on all federal student loans to access NSLDS.
- Individuals with default status on federal student loans are not eligible for this role.
As a member of our Post University team, the individual will share in a 135-year tradition of helping people achieve their personal and professional goals. Located in Waterbury, Connecticut, Post University has a vibrant campus and an excellent online program. The University offers a competitive salary and benefits package that includes medical, dental, 401(k) and tuition benefits.
Interested candidates should forward cover letter, resume, and three references to Post University Associate Experience.
Disclaimer: This opportunity may be withdrawn and/or amended.
Post University is an equal opportunity employer.
At Post, we embrace differences. We thrive on diversity. We believe our distinctions make us better educators, leaders, and simply better in every way possible. We gladly comply with all applicable laws. We do not discriminate because of sex, sexual orientation, age, race, color, religious creed, marital status, national origin, ancestry, disability, handicap or other legally protected status.
Post University's team members come from various backgrounds, experiences, and expertise. Each perspective helps us collectively evaluate situations from every angle for the best decision-making process available. This is the heart of our culture of continuous improvement, innovation, and collaboration.