Nursing Student Accts. Specialist-Continuing
Post University is currently accepting applications for a Nursing Student Accts. Specialist-Continuing to join our team.
Who We Are
Post University is a thriving organization with an unfolding, amazing success story centered on one mission – changing the lives of its students and associates. Our approach is simple, authentic, and unique. At Post University, each day begins and ends with a demonstration of distinct behaviors unique to our culture and way of life. Our team of passionate professionals daily embraces a culture that celebrates bold ideas, supports individual growth, and puts our students at the heart of everything we do.
For more than 130 years, Post University has been dedicated to student success, serving thousands of learners across our online, main campus, undergraduate, and graduate programs. We value diverse experiences and perspectives and seek individuals who are passionate about contributing to a collaborative and student‑focused community.
Due to Post-specific operational and administrative considerations, the position is not approved to be performed in Alaska, California, Hawaii, or New York. Candidates must be physically located and perform their work from an approved state.
Pay: $21.64/hour; $45,000/annually
Work Schedule: Monday – Friday 10 am – 6:30 pm EST
POSITION SUMMARY:
Working in the Office of Student Accounts and reporting to the Associate Director and Team Lead, the position is responsible for working with all active and inactive students as it relates to the tuition process for Post University’s American Sentinel College of Nursing. The position will support the Lead in meeting the highest service standards. Additionally, they will provide excellent customer service to students in a proactive manner and utilize problem-solving skills to promote success and retention.
The position is also responsible for all Student Accounts administrative tasks, including but not limited to collections, payment plans, account adjustments, billing, invoicing, and data entry. The position provides resolutions to meet tuition obligations while maintaining compliance with all internal and federal financial aid policies.
Essential Accountabilities:
- Communicates with primarily continuing and inactive students on payment completion requirements
- Prepares payment plans for tuition and fees.
- Counsel’s students with high balances or delinquent accounts.
- Contacts students to collect outstanding balance requirements.
- Possesses knowledge of applicable policies, procedures, regulations, and laws to ensure compliance.
- Promptly responds to customer service issues and concerns.
- Performs all data entry for student accounts, including entering comments to the students’ records.
- Works closely with all departments to assist students with their financing and advising needs.
- Performs other duties as assigned.
Minimum Qualifications & Competencies:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications:
- A bachelor’s degree is preferred, and/or one to two years of customer service experience is required.
- Must have excellent computer skills and be proficient in Microsoft Office, internet applications, and database software.
- Must possess excellent oral and written communication skills.
- Must be a self-starter with the ability to multitask.
- Exceptional problem-solving skills and attention to detail
- Must be able to work in a team-oriented environment.
- Must be energetic and goal-driven; strong interest in working in a fast-paced environment.
Remote Work Requirements:
- This position offers the option to work remotely. Candidates must connect equipment directly to their home router (Post provides a 50-foot Ethernet cable; no wireless connections). Minimum internet requirements include 25 Mb download speed, 15 Mb upload speed, and latency below 40 for reliable audio quality. Test your speed at www.speedtest.net (select Boston, MA–Comcast).
- Candidates are responsible for ensuring their internet meets these standards before the start date. A dedicated, quiet home workspace free from distractions is also required.
As a member of our Post University team, the individual will share in a 135-year tradition of helping people achieve their personal and professional goals. Located in Waterbury, Connecticut, Post University has a vibrant campus and an excellent online program. The University offers a competitive salary and benefits package that includes medical, dental, 401(k) and tuition benefits.
Interested candidates should forward cover letter, resume, and three references to Post University Associate Experience.
Disclaimer: This opportunity may be withdrawn and/or amended.
Post University is an equal opportunity employer.
At Post, we embrace differences. We thrive on diversity. We believe our distinctions make us better educators, leaders, and simply better in every way possible. We gladly comply with all applicable laws. We do not discriminate because of sex, sexual orientation, age, race, color, religious creed, marital status, national origin, ancestry, disability, handicap or other legally protected status.
Post University's team members come from various backgrounds, experiences, and expertise. Each perspective helps us collectively evaluate situations from every angle for the best decision-making process available. This is the heart of our culture of continuous improvement, innovation, and collaboration.