Student Success Advisor – First Term
Post University is currently accepting applications for Student Success Advisor – First Term Student to join our team.
Who We Are
Post University is a thriving organization with an unfolding, amazing success story centered on one mission – changing the lives of its students and associates. Our approach is simple, authentic, and unique. At Post University, each day begins and ends with demonstrations of behaviors that reflect our culture and way of life. Every day, our team of passionate professionals embraces a culture that celebrates bold ideas, supports individual growth, and puts our students at the heart of everything we do.
For more than 130 years, Post University has been dedicated to student success, serving thousands of learners across our online, main campus, undergraduate, and graduate programs. We value diverse experiences and perspectives and seek individuals who are passionate about contributing to a collaborative and student‑focused community.
Due to Post U-specific operational and administrative considerations, the position is not approved to be performed in Alaska, California, Hawaii, or New York. Candidates must be physically located and perform their work from an approved state.
Your Role as a Student Success Advisor – First Term
As a Student Success Advisor (SSA) – First Term at Post University, you are not just fulfilling a job; you are a crucial part of a student’s journey from their first class to graduation. You are a mentor, a motivator, and a strategic partner in their academic success. In this role, you will proactively build strong, trusting relationships with students, guiding them through challenges, connecting them with Post University support services, and helping them reach their academic goals. You are not only an advocate for student success but also an ambassador of the Post University brand.
Here, we don’t just talk about student success; we create it. Join a team that values innovation, celebrates diversity, and believes in the power of education to transform lives. Embrace the opportunity to make a meaningful impact every day.
Pay: $45,000/annually, $21.64/hour
Schedule: Sunday through Thursday or Tuesday through Saturday
Essential Accountabilities
- Requires an insightful and innovative approach to achieving exceptional student engagement, commitment, and success results.
- Requires an insightful and innovative approach to achieving exceptional student engagement, commitment, and success results.
- Requires an insightful and innovative approach to achieving exceptional student engagement, commitment, and success results.
(NOT A MISTAKE – are you insightful enough to interpret the priority at Post University?)
- Dedication to exceptional service – serve as a student’s primary point of contact from their first course through graduation, ensuring they have the support and resources needed to succeed.
- Proactively develop relationships that welcome students into our learning community, foster a sense of belonging, and create a seamless student experience.
- Dedication to a noble calling – committed to providing academic guidance, degree planning support, and personalized coaching to help students overcome challenges and stay on track.
- Maintain frequent and meaningful communication with students through phone calls, emails, and University systems to keep them engaged and informed.
- Act as a strong advocate for student needs across University departments, removing barriers to success and facilitating a supportive academic experience.
- Commitment to excellence – analyze student progress using University systems and data insights, proactively identifying at-risk students and implementing strategies to support retention.
- Introduce students to University tools, including Web Registration and Blackboard, ensuring they are equipped to navigate their academic journey.
- Educate students on University policies, procedures, and best practices to enhance their learning experience.
- Lead through innovation – actively participate in initiatives to improve the student experience, collaborating with colleagues to refine processes and enhance services.
- Commitment to Integrity – Exhibit high ethical standards, professionalism, and a commitment to Post University’s mission.
- Accountable to the Post Community – partner cross-functionally with Admissions, Financial Aid, Student Services, and Academic Affairs teams to foster a comprehensive, student-centered experience, providing non-traditional students with the support, guidance, and resources they need to transform their lives.
- Embrace the Post University mission and champion the culture by fostering respect and partnership across all departments.
- Embrace other responsibilities that contribute to our mission and goals as they arise.
- Lives Post University’s non-negotiable behaviors from day one.
- Attends training as required and effectively applies new knowledge.
Minimum Qualifications
- Genuinely Student-centric…institutional traditionalists need not apply! Our students are not an inconvenience…they are the reason we exist!
- Bachelor’s degree preferred (or a combination of education and experience that demonstrates readiness for this role).
- Secure in knowing Post is a non-hierarchical, “messy” environment…it is about mission…it’s about the team…it’s not about you!
- Exceptional communication skills, including a warm and engaging phone presence as a Post representative
- Highest level of integrity and self-drive
- Heros and victims need not apply! It is only about the team and mission.
- Self-motivated and results-oriented with the ability to work independently and collaboratively in a fast-paced environment.
- Strong technical skills and proficiency in Microsoft Office, Blackboard, CRM tools, and other relevant database software.
- Flexibility to work weekend hours as needed.
- Receptive to developmental feedback and responds appropriately.
Remote Work Requirements
- This position offers the option to work remotely. Candidates must connect their equipment directly to their home router (Post U provides a 50-foot Ethernet cable; no wireless connections). Minimum internet requirements include 25 Mb download speed, 15 Mb upload speed, and a latency score below 40 for reliable audio quality. Test your speed at www.speedtest.net (select Boston, MA–Comcast).
- Candidates are responsible for ensuring their internet meets these standards before the start date. A dedicated, quiet home workspace free from distractions is also required.
As a member of our Post University team, the individual will share in a 135-year tradition of helping people achieve their personal and professional goals. Located in Waterbury, Connecticut, Post University has a vibrant campus and an excellent online program. The University offers a competitive salary and benefits package that includes medical, dental, 401(k) and tuition benefits.
Interested candidates should forward cover letter, resume, and three references to Post University Associate Experience.
Disclaimer: This opportunity may be withdrawn and/or amended.
Post University is an equal opportunity employer.
At Post, we embrace differences. We thrive on diversity. We believe our distinctions make us better educators, leaders, and simply better in every way possible. We gladly comply with all applicable laws. We do not discriminate because of sex, sexual orientation, age, race, color, religious creed, marital status, national origin, ancestry, disability, handicap or other legally protected status.
Post University's team members come from various backgrounds, experiences, and expertise. Each perspective helps us collectively evaluate situations from every angle for the best decision-making process available. This is the heart of our culture of continuous improvement, innovation, and collaboration.