PSOL Survey Methodology (2013)


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On August 9, 2013, 4,000 Post University online students received an email invitation to complete online the Noel-Levitz Priorities Survey for Online Learners (PSOL). The students invited to participate were enrolled between September 2012 and September 2013. The purpose of this survey was to obtain an objective measure of student satisfaction, evaluate Post University’s services by department, and compare how well Post is doing when compared to national averages on student satisfaction.

The PSOL assesses the specific needs and priorities of online students. It attempts to measure performance among the various departments or areas of the university, including financial aid, enrollment services, instructional services, academic services, and academic advising.

In addition to the standard battery of questions required for component scores, the survey provided room for custom questions. These custom questions were developed in consultation with institutional stakeholders and were focused on the registrar’s office, career services, the learning/writing center, academic support services, IT services, and military/veteran support.

The PSOL was fielded between August 9, 2013 and August 26, 2013. The Priorities Survey for Online Learners resulted in 410 (21% response rate) surveys for a margin of error of +/- 2.9%. Included in the official reports provided by Noel-Levitz is the difference of means or T-test on satisfaction scores, and a comparison of Post University student satisfaction with the national population of students who completed the survey.