PSOL Survey Methodology (2014)


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In August 2014, 4,000 Post University online/adult students received an email invitation to complete online the Noel-Levitz Priorities Survey for Online Learners (PSOL). The students invited to participate were enrolled at Post University in August/September 2014. The purpose of these surveys was to obtain an objective measure of student satisfaction, evaluate Post University’s services by department, and compare how well Post is doing when compared to national averages on student satisfaction.

The PSOL assesses the specific needs and priorities of online students. It attempts to measure performance among the various departments or areas of the university, including financial aid, enrollment services, instructional services, academic services, and academic advising.

In addition to the standard battery of questions required for component scores, the survey provided room for custom questions, which were first added during the 2012 survey year. These custom questions were developed in consultation with institutional stakeholders and were focused on the registrar’s office, career services, the learning/writing center, academic support services, IT services, and military/veteran support.

The PSOL was fielded between August 6, 2014 and September 2, 2014. The Priorities Survey for Online Learners resulted in 438 surveys or a 22% response rate. Included in the official reports provided by Noel-Levitz is the difference of means or T-test on satisfaction scores, and a comparison of Post University student satisfaction with the national population of students who completed the survey.