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Financial Aid Advisor – Main Campus

Post University is seeking a Financial Aid Advisor – Main Campus to join our growing team. 

POST UNIVERSITY’S STORY:

Post University is a world class, non-traditional learning institution with over 100 years’ rich tradition in making career goals and aspirations become a reality for countless students from across the United States and over 40 different countries.  Our growth history is based on retaining passionate professionals who treat students and each other with amazing service.  Our business model is simple – “We Make It Personal!”.

The Post success story is based on our daily journey wherein each associate lives, thinks and behaves “outside the box” of traditional solutions or cultures.  Post University is a family of the best and brightest trail blazers, inspired by our routine way of life – bold, disruptive, and fun!  We are singularly focused difference-makers in the classroom, in the communities we serve, and the non-profit charities we support!     

JOB SUMMARY:

Within the Office of Student Finance Division, the Main Campus Financial Aid Advisor (FAA) is responsible for working with all Main Campus students related to the university’s tuition process. This position coordinates the different payment options to meet student tuition obligations. The Main Campus Financial Aid Advisor will provide excellent customer service to students proactively and utilize problem-solving skills to work with students to promote success and retention. The Financial Aid Advisor is also responsible for all financial aid administrative tasks related to main campus students, including but not limited to analyzing eligibility, awarding, file verification preparation, document tracking, ISIR review, file organization and auditing, and all other non-counseling financial aid processing tasks.  Under general supervision, the Financial Aid Advisor compiles data for and assesses student eligibility for awarding and related services; reconciles accounts related to student eligibility and disbursement; and troubleshoots to provide resolution to ensure tuition obligations are met.  The Financial Aid Advisor will work proactively and utilize problem-solving skills to promote success through enrollment and retention while maintaining compliance with all internal and federal financial aid policies and procedural information. Internal customer service is extensive and time sensitive. Individuals with default status on federal student loans are not eligible for this role.

This is an on-site position and is not a remote opportunity.  Candidates must be available to work weekend hours on both Saturday and Sunday as needed.

 ESSENTIAL FUNCTIONS: 

  • Effectively communicate/explain all available payment options and necessary steps of the Financial Aid Application Process, student responsibilities, and general affordability question expectations for all New Students.  
  • Provide outstanding customer service to both internal and external customers.
  • Extensively provide student-focused, solution-oriented communication and support to ensure all students are comfortable and sufficiently informed/prepared.  
  • Possess a basic understanding of federal student aid processes such as FAFSA processing, federal Stafford and plus loan, entrance and exit requirements, verification process and awards, and government policies, procedures, regulations, and laws.
  • Works closely with various departments, such as admissions, student accounts, registrars, and advising, to assist students with their tuition obligations.
  • Promptly respond to all student questions, concerns, and needs regarding the tuition process within an established timeframe. 
  • Follow up with the student and/or internal departments to ensure the established payment methods are finalized.
  • To ensure full and proper documentation, perform data entry of students’ financial aid information and all comments in our databases related to students’ status.
  • Responsible for collecting complete and accurate documents to ensure each student file contains all necessary documentation as outlined by established guidelines.
  • Counsel’s students with high balances or delinquent accounts to determine if additional financing is needed and obtain it.   
  • Participates in student registration and development activities to promote student awareness, retention, and success. 
  • Uses a database and various computer software to maintain and monitor confidential and other student records and files. 
  • Attend financial aid training activities as appropriate.
  • Performs other related duties as assigned. 
  • Ensure the accuracy of all student files and resolve any conflicting data.  Data review should include but not be limited to reviewing federal income tax returns and verifying the data against financial aid applications, proper award and EFC calculation, and adjusting financial aid awards as necessary.
  • Create and maintain student financial aid files; audit all files upon completion of the award cycle.   
  • Responsible for ensuring each student file is complete and contains all necessary documentation, including most recent ISIR, correct award letter, and entrance counseling as outlined by established guidelines. 
  • Audit data at the end of each enrollment period to ensure continued eligibility, monitor satisfactory academic progress, identify and adjust for any changes in awarding, ensure continued compliance to policies such as grade level progression or withdrawals, and update student financial aid records as needed.    

ADDITIONAL RESPONSIBILITIES: 

  • Basic understanding of necessary documentation required by students for professional judgment requests.
  • This position requires some evening and weekend hours to meet our students’ needs. Current hours of operation are Monday – Friday, 8:00 am to 5:00 pm. 

PRIMARY ACCOUNTABILITIES: 

  • BEHAVIORAL EXPECTATIONS (As referenced in The Post Way of Life – Associates’ Daily Commitments
  • We expect our associates to CARE (ConnectAssessResolveExcite) in every stakeholder interaction. CARE is a framework to guide our every decision and action. CARE also resonates with our diverse associate & student populations – as humans, we know what it means to CARE.  
  • We CONNECT. We believe relationships matter. Not only do we believe relationships matter, but we also know there is a direct correlation between the quality of our relationships and our outcomes. We invest in our relationships with colleagues, students, and ourselves – we make time to tend to our mental, physical, financial, and professional health. 
  • We ASSESS. We take the time to understand why something happens or happened fully; we remove assumptions and eliminate confusion or ambiguity by asking questions and creating context, certainty, clarity, and mutual understanding. We collaborate with others throughout the university by understanding their strengths and the value they bring to the tribe. When we encounter conflict, we first seek to understand and then to be understood – and always with respect. 
  • We RESOLVE. We generate the trust of our colleagues, students, regulatory bodies, and our greater communities by doing the right thing all the time—even when nobody is looking. We honor our promises by following up and following through. We help others learn and grow by sharing information and feedback.
  • We EXCITE. “Making It Personal” is the experience we promise to each student and associate, in each and every interaction. Excite is the heart of our experience philosophy. We find ways to Wow, Amaze and Delight others by being resourceful and helpful. We embrace change, take risks and innovate. We celebrate successes and recognize the accomplishments of others.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION, EXPERIENCE, KNOWLEDGE, AND SKILLS:

  • A bachelor’s degree is preferred; however, an equivalent combination of education, experience, or training can be substituted for a bachelor’s degree.
  • Previous experience in a higher education position such as admissions, tuition planning, and /or student finance preferred.
  • Ability to adapt quickly to changes in rules and regulations and stay compliant.
  • Ability to adapt quickly to internal changes to ensure continuous success of the University. 
  • Ability to establish and maintain positive working relationships with other employees at all levels and with diverse student populations.
  • Ability to plan, organize, and implement assigned responsibilities and work well under pressure to meet established deadlines.
  • Ability to work accurately and efficiently in a high-volume environment with interruptions. 
  • Skill in communicating respectfully, sensitively, and effectively with people at various organizational levels. 
  • Skill in following written instructions, formulas, and guidelines to analyze data to conclude. 
  • Ability to work in a team-oriented, objective-focused environment.
  • Must have excellent PC skills and be proficient in Microsoft Office, Internet applications, and database software. 
  • Must possess excellent oral and written communication skills. 
  • Ability to use tact and discretion in handling confidential information.
  • Must be a self-starter with the ability to prioritize.

As a member of our Post University team, the individual will share in a 134-year tradition of helping people achieve their personal and professional goals. Located in Waterbury, Connecticut, Post University has a vibrant campus and an excellent online program. The University offers a competitive salary and benefits package that includes medical, dental, 401(k) and tuition benefits.

Interested candidates should forward cover letter, resume, and three references to Post University Associate Experience.

Disclaimer: This opportunity may be withdrawn and/or amended.

Post University is an equal opportunity employer.

At Post, we embrace differences. We thrive on diversity. We believe our distinctions make us better educators, leaders, and simply better in every way possible. We gladly comply with all applicable laws. We do not discriminate because of sex, sexual orientation, age, race, color, religious creed, marital status, national origin, ancestry, disability, handicap or other legally protected status.

Post University's team members come from various backgrounds, experiences, and expertise. Each perspective helps us collectively evaluate situations from every angle for the best decision-making process available. This is the heart of our culture of continuous improvement, innovation, and collaboration.

"Post University a great place for great minds to develop their careers, no matter what role you fulfill."

Donna, Post Employee for 25 years

"You really build a strong relationship with each student, and their success becomes your success."

Caitlin, Academic Success Counselor

"The work environment at Post is extremely positive and happy, and you have the opportunity to connect with your employees."

Gina, Post Management