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Financial Solutions Advocate

Post University is currently accepting applications for the role of Financial Solutions Advocate for our growing team

Post University is a world class, non-traditional learning institution with over 100 years’ rich tradition in making career goals and aspirations become a reality for countless students from across the United States and over 40 different countries.  Our growth history is based on retaining passionate professionals who treat students and each other with amazing service.  Our business model is simple – “We Make It Personal!” and “We CARE!”

The Post success story is based on our daily journey wherein each associate lives, thinks and behaves “outside the box” of traditional solutions or cultures.  Post University is a family of the best and brightest trail blazers, inspired by our routine way of life – bold, disruptive and fun!  We are singularly focused difference-makers in the classroom, in the communities we serve, and the non-profit charities we support!

Within the Division of the Office of Student Finance, the ADP Financial Solutions Advocate (FSA) is responsible for working with all online and satellite students as it relates to the tuition process for Post University. This position coordinates the different payment options to ensure that student tuition obligations are being met.  This individual will provide excellent customer service to students in a proactive manner and utilize problem solving skills to work with students to promote success and retention. The FSA is also responsible for all financial aid administrative tasks related to online and satellite students.

Post University currently offers the option to work remotely in this position. Candidates will need to plug their equipment into their home router (50-foot ethernet cable will be provided by Post). No wireless connections are supported. The home internet minimum requirements are a 10 MB download speed and a 3 MB upload speed. The upload speed is essential for a consistent audio connection for the phone system.

Post University requires, as a condition of employment, that all new hires and employees have or obtain the Covid-19 vaccination and booster, and provide proof of same unless an exemption or deferral is approved.


  • Effectively communicate/explain all available payment options and necessary steps of the Financial Aid Application Process, student responsibilities and general affordability question expectations for all New Students.
  • Provide outstanding customer service to both internal and external customers.
  • Extensively provide student focused, solution-oriented communication and support to ensure all students are comfortable and sufficiently informed/prepared.
  • Possess basic understanding of federal student aid process such as FAFSA processing, federal Stafford and plus loan, entrance and exit requirements, verification process and awarding, as well as government policies, procedures, regulations and laws.
  • Works closely with various departments, such as admissions, student accounts, registrars and advising in order to assist students with their tuition obligations.
  • Promptly respond to all student questions, concerns and needs regarding the tuition process within established timeframe.
  • Follow up with student and/or internal departments to ensure the established payment methods are finalized.
  • Perform data entry of student’s financial aid information and all comments in our databases as it relates to student’s current status to ensure full and proper documentation.
  • Responsible for collection of complete and accurate documents to ensure each student file contains all necessary documentation as outlined by established guidelines.
  • Counsels students with high balance or delinquent accounts and determines if additional financing is needed and how it can be obtained.
  • Participates in student registration activities and development activities designed to promote student awareness, retention and success.
  • Uses a database and a variety of computer software to maintain and monitor confidential and other student records and files.
  • Attend financial aid training activities as appropriate.
  • Performs other related duties as assigned.


  • Basic understanding of necessary documentation required by student for professional judgment requests.
  • Ability to work weekend hours preferred.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Bachelor’s degree is preferred; however, an equivalent combination of education, experience or training can be substituted for the bachelor’s degree.
  • Ability to work a Tuesday through Saturday shift after training preferred.
  • Must have a reliable internet connection and a designated and secure home-office or alternative worksite environment.
  • Previous experience in a higher education position such as admissions, tuition planning and /or student finance preferred.
  • Ability to adapt quickly to changes in rules and regulations and to stay within compliance.
  • Ability to adapt quickly to internal changes to ensure continuous success of the University.
  • Ability to establish and maintain positive working relationships with other employees at all levels and with diverse student populations.
  • Ability to plan, organize, and implement assigned responsibilities and to work well under pressure to meet established deadlines.
  • Ability to work accurately and efficiently in a high-volume environment with interruptions.
  • Skill in communicating respectfully, sensitively and effectively with people at various levels within an organization.
  • Skill in following written instructions, formulas and guidelines to analyze data for the purpose of drawing conclusions.
  • Ability to work in a team oriented, objective focused environment.
  • Must have excellent PC skills and be proficient in Microsoft Office, Internet applications and database software.
  • Must possess excellent oral and written communication skills.
  • Ability to use tact and discretion in handling confidential information.
  • Must be a self-starter with the ability to multi-task.

Post University requires, as a condition of employment, that all new hires and employees have or obtain the Covid-19 vaccination and booster, and provide proof of same unless an exemption or deferral is approved.

As a member of our Post University team, the individual will share in a 130-year tradition of helping people achieve their personal and professional goals. Located in Waterbury, Connecticut, Post University has a vibrant campus and an excellent online program. The University offers a competitive salary and benefits package that includes medical, dental, 401(k) and tuition benefits.

Interested candidates should forward cover letter, resume, and three references to Post University Associate Experience.

Disclaimer: This opportunity may be withdrawn and/or amended.

POST UNIVERSITY IS AN EQUAL OPPORTUNITY EMPLOYER that employs in compliance with all applicable laws. We do not discriminate because of sex, sexual orientation, age, race, color, religious creed, marital status, national origin, ancestry, disability, handicap or other legally protected status. Equal access to programs, service and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and job interview process should notify the Director of Associate Experience, Post University.

"Post University a great place for great minds to develop their careers, no matter what role you fulfill."

Donna, Post Employee for 25 years

"You really build a strong relationship with each student, and their success becomes your success."

Caitlin, Academic Success Counselor

"The work environment at Post is extremely positive and happy, and you have the opportunity to connect with your employees."

Gina, Post Management