Student Complaints
General Student Complaint Procedures
Post University takes pride in providing a high-quality education and exceptional student support. We also understand that students may be concerned about decisions or outcomes and may seek a means to get these concerns resolved. Students are welcomed and encouraged to bring all complaints or grievances to the attention of the Administration. Please follow these procedures when filing a complaint.
Step One
Many complaints or grievances can be addressed and resolved through an open and honest conversation. Students with a complaint are welcomed and encouraged to request an individual conference with their instructor or any staff member to discuss their concerns.
Step Two
If a satisfactory resolution is not reached through a conversation with the faculty or staff member in step one, the student may seek guidance from the Director or Dean who oversees the Department or School in which the concern originated.
| Department | Contact Information |
| General Academic Complaints/Concerns (faculty issues, program concerns, readmission requests, classroom concerns, etc.) |
School of Arts & Sciences: James Lee, [email protected] John P. Burke School of Public Service and Education: Michael P. Alfano, [email protected] The Malcolm Baldrige School of Business: Mary Carr, [email protected] American Sentinel College: Kimberly Nerud, [email protected] or fill out the American Sentinel feedback form. |
| Academic Advising | Main Campus Students Email: [email protected] Phone: 203.596.4539Online Degree Students Email: [email protected] Phone: 203.591.7101 |
| Registrar | Email: [email protected] Phone: 800.345.2562, press 1 then press 5 |
| Internship/Career Services | Email: [email protected] Phone: 203.596.4505 |
| Admissions/International Student Services | Main Campus Students Email: [email protected] Phone: 203.596.4555Online Degree Students Email: [email protected] Phone: 800.345.2562 |
| Information Technology | Email: [email protected] Phone: 203.591.5671 |
| Financial Aid | Main Campus Students Email: [email protected] Phone: 203.596.4527Online/Accelerated Degree Students Email: [email protected] Phone: 800.345.2562 |
| Disability Services | Email: [email protected] Phone: 203.596.6027 |
| General Miscellaneous Concerns | Office of Academic Affairs Email: [email protected] |
| Tutoring Services | Email: [email protected] Phone: 303.557.9826 |
| Honor Societies | Email: [email protected] Phone: 203.591.5126 |
| Honor Program | Email: [email protected] Phone: 203.568.1675 |
| Anonymous Submissions | Students may submit anonymous feedback at the following link by selecting “Make a Report”: https://secure.ethicspoint.com/ domain/media/en/gui/80333/index.html |
Step Three
If the student is not satisfied with the resolution provided by the Director or Dean, the student may submit their concern in writing to the Assistant Provost (for academic-related concerns) or the Senior Vice President (for all other concerns).
The reviewing official will evaluate the concern, and may request additional information or meet by phone with the student as a part of their review. The reviewing official will issue a written decision within five (5) business days. The reviewing official’s decision constitutes the University’s final departmental resolution of the matter.
Assistant Provost (all academic-related concerns): Sandra Wilson, JD, at [email protected].
Senior Vice President (all other concerns): Scott Allen at [email protected].
Step Four
If a student believes that their concern or grievance has not been appropriately addressed through the prior steps of the University’s concern resolution process, the student may submit a written complaint to Kimber Summers, Chief Regulatory Officer and General Counsel at [email protected].
Step Four is intended to provide an independent, institutional-level review of whether University policy or procedure was followed and whether the concern was handled in a manner consistent with University standards. The determination made at Step Four is the final internal step of the concern resolution process.
In conducting this review, the University may consult internally with appropriate faculty or staff and may consider the totality of the information available in the record. While the review is intended to provide a fresh assessment of whether University policy and procedure were appropriately applied and followed, it is not intended to duplicate earlier reviews or to serve as a full re-investigation of the underlying matter.
The written submission must include all information and documentation the student wishes to be considered and must clearly describe the basis for the complaint. Submissions will be reviewed based on the written record provided.
When a Step Four submission is a request for a change to a determination made at an earlier step, the complaint must demonstrate and explain, with reference to the information provided, one or more of the following:
- A material and prejudicial departure from University policy or procedure; and/or
- That the decision is not supported by the information that was available at the time it was made.
If the student has not completed applicable procedural steps outlined in University policy prior to submitting a Step Four complaint, the University may require the student to complete those steps before the complaint is reviewed.
The University will issue a final written determination within seven (7) business days of receipt, unless the nature or complexity of the complaint requires additional review time, in which case the student will be notified of the adjusted response timeframe.
Contact information for additional state regulatory bodies can be found on Post’s STATE-BY-STATE COMPLAINT PROCESS page.
Parent and Family Communication Guidelines outline how Post University communicates with parents and family members of enrolled students who are legal adults (18 years or older), ensuring student privacy is protected and concerns are handled efficiently and respectfully. Learn More >>
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