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Student Complaints

Post University takes pride in providing a high quality education and exceptional student support. We also understand that students may be concerned about decisions or outcomes, and may seek a means to get these concerns resolved. Students are welcomed and encouraged to bring all complaints or grievances to the attention of the Administration.  Please follow these procedures when filing a complaint.

Step One
Many complaints or grievances can be addressed and resolved through an open and honest conversation. Students with a complaint are welcomed and encouraged to request an individual conference with their instructor or any staff member to discuss their concern.

Step Two
If a satisfactory resolution is not reached through a conversation with the faculty or staff member in step one, students may seek guidance from the Director or Dean who oversees the Department or School in which the concern originated.

Department Contact Information
General Academic Complaints/Concerns (faculty issues, program concerns, readmission requests, classroom concerns, etc.)

School of Arts & Sciences: Elizabeth Kranz, [email protected]

John P. Burke School of Public Service and Education: James Whitley, [email protected]

The Malcolm Baldrige School of Business: Jeremi Bauer, [email protected]

American Sentinel College: Kimberly Nerud, [email protected] or fill out the American Sentinel feedback form.

Academic Advising Main Campus Students
Email: [email protected]
Phone: 203.596.4539
Online/Accelerated Degree Students
Email: [email protected]
Phone: 203.591.7101
Registrar Email: [email protected]
Phone: 800.345.2562, press 1 then press 5
Internship/Career Services Email: [email protected]
Phone: 203.596.4505
Admissions/International Student Services Main Campus Students
Email: [email protected]
Phone: 203.596.4555
Online/Accelerated Degree Students
Email: [email protected]
Phone: 800.345.2562
Information Technology Email: [email protected]
Phone: 203.591.5671
Financial Aid Main Campus Students
Email: [email protected]
Phone: 203.596.4527
Online/Accelerated Degree Students
Email: [email protected]
Phone: 800.345.2562
Disability Services Email: [email protected]
Phone: 203.596.6027
General Miscellaneous Concerns Email Office of Academic Affairs
Email: [email protected]
Phone: 203.596.6024
Tutoring Services Email: [email protected]
Phone: 203.596.4633
Honor Societies Email: [email protected]
Phone: 203.596.6024
Honor Program Email: [email protected]
Phone: 203.591.7419
Anonymous Submissions Students may submit anonymous feedback at the following link by selecting “Make a Report”: https://secure.ethicspoint.com/domain/media/en/gui/80333/index.html

 

Step Three
If the student is not satisfied with the resolution provided by the Director or Dean of Students, the concern should be addressed in writing to the Provost or the Vice President who will address the concern promptly and may request to meet or speak by phone with the student. They will communicate the final decision to all concerned.

Step Four
If the complaint is not answered to the student’s satisfaction, the student should send a written complaint to Kimber Summers, Chief Regulatory Officer and General Counsel ([email protected]), who will review the documentation and make a decision within seven (7) business days.

Step Five
If after the steps above have been followed, the student feels the complaint or concern has not been addressed, the student may contact the Connecticut Office of Higher Education or the University’s accrediting agency, New England Commission on Higher Education (NECHE).

Regulatory Agency Address Complaint Information
Connecticut Office of Higher Education 450 Columbus Boulevard, Suite 510
Hartford, CT  06103-1841
800.947.1800
http://www.ctohe.org/studentcomplaints.shtml
New England Commission on Higher Education (NECHE) 301 Edgewater Place, Suite 201
Wakefield, MA 01880
781.425.7785
[email protected]
https://www.neche.org/for-the-public/comments-complaints/

Contact information for additional state regulatory bodies can be found on Post’s STATE-BY-STATE COMPLAINT PROCESS page.

Tracking Complaints
Formalized complaints made to the Chief Regulatory Officer will be tracked for quality assurance purposes. Individual departments and/or colleges may track informal grievances according to their own processes.

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