Student Complaints

Post University takes pride in providing a high quality education and exceptional student support.  We also understand that students may be concerned about decisions or outcomes, and may seek a means to get these concerns resolved.  Students are welcomed and encouraged to bring all complaints or grievances to the attention of the Administration.  Please follow these procedures when filing a complaint.

Step One
Many complaints or grievances can be addressed and resolved through an open and honest conversation.  Students with a complaint are welcomed and encouraged to request an individual conference with their instructor or any staff member to discuss their concern.

Step Two
If a satisfactory resolution is not reached through a conversation with the faculty or staff member in step one, students may seek guidance from the Director or Dean who oversees the Department or School in which the concern originated.

Step Three
If the student is not satisfied with the resolution provided by the Director or Dean, the concern should be addressed in writing to the Provost or the Dean of Students who will address the concern promptly and may request to meet or speak by phone with the student. They will communicate the final decision to all concerned.

• Provost (all concerns related to Academics):  Dr. Elizabeth Johnson at [email protected]
• Senior Vice President (all other concerns): Scott Allen at [email protected]

Step Four
If the complaint is not answered to the student’s satisfaction, the student should send a written complaint to Elaine M. Neely, Chief Regulatory Officer ([email protected]), who will review the documentation and make a decision within seven (7) business days.

Step Five
If after the steps above have been followed, the student feels the complaint or concern has not been addressed, the student may contact the Connecticut Office of Higher Education or the University’s accrediting agency, New England Commission on Higher Education (NECHE).

Contact information for additional state regulatory bodies can be found on Post’s STATE-BY-STATE COMPLAINT PROCESS page.

Tracking Complaints
Formalized complaints made to the Chief Regulatory Officer will be tracked for quality assurance purposes. Individual departments and/or colleges may track informal grievances according to their own processes.