Student Complaints
Post University takes pride in providing a high-quality education and exceptional student support. We also understand that students may be concerned about decisions or outcomes and may seek a means to get these concerns resolved. Students are welcomed and encouraged to bring all complaints or grievances to the attention of the Administration. Please follow these procedures when filing a complaint.
Step One
Many complaints or grievances can be addressed and resolved through an open and honest conversation. Students with a complaint are welcomed and encouraged to request an individual conference with their instructor or any staff member to discuss their concern.
Step Two
If a satisfactory resolution is not reached through a conversation with the faculty or staff member in step one, students may seek guidance from the Director or Dean who oversees the Department or School in which the concern originated.
| Department | Contact Information |
| General Academic Complaints/Concerns (faculty issues, program concerns, readmission requests, classroom concerns, etc.) |
School of Arts & Sciences: James Lee, [email protected] John P. Burke School of Public Service and Education: Andrew Smith, [email protected] The Malcolm Baldrige School of Business: Hamid Malakpour, [email protected] American Sentinel College: Kimberly Nerud, [email protected] or fill out the American Sentinel feedback form. |
| Academic Advising | Main Campus Students Email: [email protected] Phone: 203.596.4539Online/Accelerated Degree Students Email: [email protected] Phone: 203.591.7101 |
| Registrar | Email: [email protected] Phone: 800.345.2562, press 1 then press 5 |
| Internship/Career Services | Email: [email protected] Phone: 203.596.4505 |
| Admissions/International Student Services | Main Campus Students Email: [email protected] Phone: 203.596.4555Online/Accelerated Degree Students Email: [email protected] Phone: 800.345.2562 |
| Information Technology | Email: [email protected] Phone: 203.591.5671 |
| Financial Aid | Main Campus Students Email: [email protected] Phone: 203.596.4527Online/Accelerated Degree Students Email: [email protected] Phone: 800.345.2562 |
| Disability Services | Email: [email protected] Phone: 203.596.6027 |
| General Miscellaneous Concerns | Office of Academic Affairs Email: [email protected] |
| Tutoring Services | Email: [email protected] Phone: 303.557.9826 |
| Honor Societies | Email: [email protected] Phone: 203.568.1675 |
| Honor Program | Email: [email protected] Phone: 203.591.5127 |
| Anonymous Submissions | Students may submit anonymous feedback at the following link by selecting “Make a Report”: https://secure.ethicspoint.com/ domain/media/en/gui/80333/index.html |
Step Three
If the student is not satisfied with the resolution provided by the Director or Dean, the concern should be addressed in writing to the Assistant Provost or the Senior Vice President who will address the concern promptly and may request to meet or speak by phone with the student. They will communicate the final decision to all concerned.
- Assistant Provost (all concerns related to Academics): Sandra Wilson, JD, at [email protected].
- Senior Vice President (all other concerns): Scott Allen at [email protected]
Step Four
If the complaint is not answered to the student’s satisfaction, the student should send a written complaint to Kimber Summers, Chief Regulatory Officer and General Counsel ([email protected]), who will review the documentation and make a decision within seven (7) business days.
Step Five
If after the steps above have been followed, the student feels the complaint or concern has not been addressed, the student may contact the Connecticut Office of Higher Education or the University’s accrediting agency, New England Commission on Higher Education (NECHE).
| Regulatory Agency | Address | Complaint Information |
| Connecticut Office of Higher Education | 450 Columbus Boulevard, Suite 510 Hartford, CT 06103-1841 800.947.1800 |
Emily Bjornberg [email protected] www.ohe.ct.gov 860.947.1824 (office) |
| New England Commission on Higher Education (NECHE) | 301 Edgewater Place, Suite 201 Wakefield, MA 01880 781.425.7785 [email protected] |
https://www.neche.org/for-the-public/comments-complaints/ |
Contact information for additional state regulatory bodies can be found on Post’s STATE-BY-STATE COMPLAINT PROCESS page.
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